Job Information
NCR VOYIX Customer Care Representative (I) – SBOnet in BELGRADE, Serbia
About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Customer Care Representative (I) – SBOnet
Location: Belgrade, Serbia
The SBOnet Technical Support position supports NCRs web-based application(s) used by quick service restaurants and operators across all geographies in the US. This position is responsible for installing SBOnet software, auditing, and troubleshooting real time polling and errors in reporting.
Essential Functions:
Provide technical onboarding support for new subscribers
Complete daily and real time audits of data
Connect to customers using connectivity tools to resolve issues remotely
Assist SBOnet subscribers with questions regarding reporting issues or feature requests and concerns
Document new features and common questions in our knowledge base
Provide written and verbal reports as required
Troubleshoot SBOnet installations to resolution on two or more point of sale (POS) platforms
Level I
Interact and troubleshoot issues reported by SBOnet users
Support SBOnet users via phone and email
Provide written and verbal reports as required
Suggest features that that will help users be successful using NCR’s systems
Required Qualifications:
US working hours
Associates degree in Computer Science or technical trade school, or 3-5 years of experience in a technical role; progressive experience required for advanced levels
Practical experience with PCs
Understanding of SQL
Understanding of Networks is required
A strong interest in the restaurant technology industry and the ability to empathize with restaurant managers and operators
Excellent written and verbal communication skills as well as interpersonal skills
Possess the accountability and personal responsibility to own and drive results
Ability to work independently and part of a team environment
Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
Desired/Preferred Qualifications:
Experience in the customer support or restaurant industry
Experience with SBOnet or a similar product; concepts, practices and procedures preferred
Possess excellent problem-solving and analytical skills
Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.