Job Information
NCR VOYIX Patching and Reporting Coordinator in BELGRADE, Serbia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Are you ready for your next great adventure?
Due to our continued growth we are looking for a competent Software Update and Compliance Engineer. The Software Update and Compliance Engineer role exists in the SDS Support Team and reports to the Customer Operations Manager.
The role offers an exciting opportunity to work alongside a team of highly-experienced and skilled Engineers located in our Serbian offices, helping to coordinate and streamline our reporting and software improvement/patching processes within a technical space.
Responsibilities and Duties:
Tracking and coordination of patching, PCI, and relevant or similar maintenance duties within our teams.
You will regularly be reviewing patching trackers and collating and escalating themes with an issues log.
You will be sharing and helping allocate work alongside the Customer Operations Manager and appropriate Patching & Maintenance Team Leader.
Responsible for compiling the Support Organization Monthly reports.
Preparation and tracking of software updates across all customer platforms.
Reporting of appropriate SDS tasks, and customer information – sharing with management as needed.
Tracking all issues and ensuring all failure information is captured for reporting and trend analysis.
Maintain detailed records of software updates
Create and maintain technical documentation on the software update process
Own and report back software update success to key stakeholders.
Updating of Wikis and guides on how to complete necessary task.
PCI Compliance tasks (weekly/monthly/quarterly).
Raising product defects/enhancements identified during software update and PCI Compliance tasks.
Ensure software update and PCI related documentation is kept up to date.
In fulfilling these responsibilities, you will be required to work closely with the wider SDS Support Team as you build and apply your knowledge and expertise of our product to our customers. As part of this you will be expected to ensure that the relevant patching and PCI documentation within the SDS knowledge base is kept up to date to assist the SDS Support team in supporting our customers.
Knowledge, Skills and Experience:
Extensive Office knowledge, and advanced Excel skills would be highly advantageous.
Understanding of tools like PowerBI for analytical reporting and data trending.
Understanding of Linux related systems would also be advantageous, but not mandatory.
Experience of remotely deploying software updates
Good written and verbal skills, to help coordinate and communicate with global customers/stakeholders.
Strong analytical skills with proven trouble-solving ability.
Demonstrated willingness to learn and apply new technologies.
Has an awareness of compliance and regulatory processes (PCI-DSS preferable).
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.