NCR Product & Device Test Engineer (Reliability) in Dundee, United States

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Role: Product & Device Test Engineers (Media Handling Reliability)

Location: Dundee, Scotland

Role Description:

Two positions are available for “Product & Device Test Engineers” specialising in media handling reliability evaluation to work within the Solution Test and Compliance Team based in Dundee. This team supports all test and certification activities across engineering development of ATM banking machines. This role will support the Media Handling Reliability Evaluation aspects across the range of cash dispensers, cash and cheque processing, cash note acceptors/recyclers and coin dispense/deposit devices used across NCR’s financial and retail products. As a Product & Device Test Engineer you will contribute to ensuring test plans and specifications are developed for both hardware and software components and conduct independent tests and evaluations focusing on functional specification validation, testing to stress conditions and testing to failure. The successful candidate will be able to demonstrate good analytical and problem-solving skills along with excellent communication and reporting skills.

Key Areas of Responsibility:

Development of test reliability demonstrations, conducting tests, investigating incidents, characterising problems, effective tracking and reporting through to resolution. The full range of responsibilities includes;

  • Development of test and validation plans

  • Development of comprehensive test scripts and test scenarios to fully test design against to specification and stress limits

  • Contributing to supporting device and product tests and evaluations

  • Planning, developing and conducting independent testing to support engineering teams

  • Environmental tests and media handling performance evaluations

  • Test environment development, supporting test equipment, test rigs, and supporting software,

  • Specialist media test deck development to support media specification and stress testing

  • Reliability performance demonstrations

  • Development of robotic and automated test capability

  • Creating test reliability targets from Functional Specifications, creating status reports, incident failure details, investigation analysis, data metrics and overall test reports.

  • Physically conducting tests to understand device capabilities

  • Facilitate design analysis and FMEA level reviews analysing a range of device attributes including, ease of replenishment (loading/removal), usability, ease of service, diagnostic capability, reliability etc

  • Verify cassette capacity, deposit/reject/capture bin capacity performance to spec.

  • Facilitate competitive analysis and compare device key attributes against comparative devices

  • Facilitate field issue investigations and analysis

  • Facilitate validation of Value Engineering and Total Cost of Ownership change proposals

  • Support Global Currency Template Team and Professional Services teams with template development data collection, template performance validation and device media handling transport testing

  • Develop common media handling test specification and report templates,

  • Facilitate development and maintenance of an accessible media handling data repository to manage, project data, test specifications, device reference documents, test reports, reliability data and test process development documents

  • Media evaluation lab administration process support, booking system, scheduling, capacity management, audit support etc.

Basic Qualifications:

  • Candidate must have a Bachelor’s Degree in Mechanical, Electrical/Electronic, Computer Engineering or related field

  • Good understanding of reliability testing and product evaluation

  • Ability to design and create reliability test plans and targets from device Functional Specifications.

  • Self-motivated

  • Able to work independently and within a cross-functional team environment

  • Thorough attention to detail

  • Great communication skills

  • Excellent problem-solving skills

Preferred Qualifications

  • Ability to investigate test incidents via device logs and CEN XFS software platform.

  • Programming language knowledge for supporting robot set-up and test.

  • Familiarity with device driver software would also be considered an asset

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!