NCR Senior Service Architect (Optical) in England, United States

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

TITLE: Senior Service Architect- Optical

LOCATION: England, UK, Virtual

JOB DESCRIPTION SUMMARY:

We are looking for experienced, passionate people to join our existing presales team in EMEA at a time of growth in global managed services. Telecom and Technology is the IT Services division within NCR providing Customer Services across the globe. We design and deliver global field and managed services include enterprise networking, cloud networks (SD-WAN), wireless, unified communications and workplace services. We offer a flexible working environment with a mix of home working, onsite customer meetings, excellent office facilities and the use of collaborative technology. This is a great opportunity to join NCR at a time of further investment in our Telecom and Technology division.This will be Customer facing presales role with strong service design and ITIL thinking, as this is a senior role you will act as a virtual coach to other architects so we can always improve. We are looking for candidates with experience in optical networks – experience with Ciena technology projects, services and deployment is highly desirable. This experience will enable the successful candidate to design global services for next generation optical networks.

Location

To be close to our customers this role will be located in UK (preferably close to London).

Travel is approximately 40% of the role but may vary.

KEY AREAS OF RESPONSIBILITY:

  • Work closely with bid finance and pricing analysts to create detailed pricing

  • Experience of designing partner strategy to create an overall service model

  • Deep understanding of contract documents including master service agreements, statements of work, adoption agreements and service levels

  • At minimum experience working on deals in the range of $5million to $20million+ with multiple technology and service layers

  • Experience working with PS subject matter experts to bring together service and technical components

  • Working with sales help to qualify new opportunities, managing sales and customer expectations on what we can deliver

  • Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service

  • Manage approvals from different stakeholders in the business for example – finance, legal, delivery and operations

  • Create operations and bid review presentations to help senior internal stakeholders make decisions on any complex service elements and on the final pricing

  • Maintain informal and formal relationships with senior stakeholders across the business to make decision making on new opportunities straightforward

  • Can take the initiative on producing new content including design documents, proposals and presales slide materials

  • Comfortable delivering presentations to customers at a senior level in a meeting or boardroom scenario

  • Strong knowledge and experience of ITIL3 methodology

  • Track record working with senior customer stakeholders

  • Strong team player who is willing to share ideas

  • Willing to actively coach others to enable more team capacity and capability

  • A ‘can do’ attitude putting the customer first

  • Willing to speak up and challenge the norm bringing forward ideas on how we can change and improve presales

  • Inspire our customers about how NCR can benefit their business

  • Excellent interpersonal skills to help with communication and negotiation

  • Excellent written and presentation skills

ESSENTIAL CRITERIA:

  • Customer facing experience in a global or regional service design role including presales, managed service frameworks, commercial and contract expertise

  • Experience working on large strategic customer accounts an as architect

  • Experience in explaining how technology services can solve business problems

  • Experience in evangelising service capabilities with an orientation towards innovation

  • Experience in optical networks including Ciena or other similar technology vendors

  • Experience in optical projects, support services, deployment and transformation

  • Good understanding of cloud and digital concepts with an interest in market trends

  • Track record working with virtual teams including service architects, professional services, engineers, project management, ops and service management

  • Deep understanding of managed services, global service desks and ITIL concepts

  • Strong experience in global field services and large scale installation and support services

  • Experience designing global and/or multi-region services

  • Understanding of ITSM and remote monitoring toolsets

  • Can explain the business value of managed services to a customer

  • Experience working with sales teams to evangelise about services

  • Can demonstrate taking the lead on multiple presales engagements simultaneously for large customers finding ways to drive repeatability and innovation

  • Experience in building complex cost models and innovating to refine the cost base, maximise profit and design services that delight our customers

DESIREABLE CRITERIA:

  • A technical and/or operations background is highly desirable with experience in one or more of the following areas: enterprise networking, cloud networks e.g. SDWAN, wireless or unified communications

  • ITIL3 foundation certification

  • ITIL3 service design certification

  • Experience with ISO27001 or similar security accreditation

  • May have one or more other industry recognised certifications such as PRINCE2, and/or technical accreditations e.g. Cisco or similar

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!