NCR Implementation Coordinator in Mississagua, Canada
About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
Title: Implementation Coordinator
Location: Mississagua, Canada
Roles and responsibilities
The Implementation Coordinator works to support the NCR Sales account teams, the NCR Project Management teams, and the NCR Field CE’s, as well as multiple other internal NCR professional and administration or support teams. The primary role of the IC is to act as a supporting NCR Services representative, receiving and processing Installation, Move, Add or Change (IMAC) requests and may also manage portions, or in some cases all phases, of a project / technology rollout from execution of the approved / executable Project or MAC plan, to completion of the IMAC activities. This will also include managing the overall activity scope, timely revenue billing, escalations, resolutions of deficiencies, correspondence and management of/with third-party vendors, inventory tracking where applicable, fluency in understanding related NCR service maintenance obligations, and any sub-contracting plans as endorsed by NCR. The IC possesses a high degree of skill in tracking, monitoring, maintaining and assimilating multiple facets of data as related to the Project or IMAC deliverables, and is highly results-oriented and able to drive and sustain high volume(s) of tasks while maintaining sense of urgency and quality outputs.
The IC possesses proficient customer engagement and management skills, a high degree of problem-solving and expedient resolution implementation abilities, tenacity for results, works
independently and effectively, excels at managing and co-ordinating multiple parties and deliverables.
Key Areas of Responsibility • Receiving and processing of Project and/or Installation, Move, Add or Change (IMAC) requests (which include some or all of : schedule fidelity, resources, help desk, product, staging, cabling, electrical, construction, other third parties or vendors)
• Manage portions, or all phases, of a project / technology rollout from execution of the approved Project or IMAC plan, to completion of the Project or IMAC activities
• Plan and co-ordinate, all required resources (internal and external) for assigned activity
• Management and overall responsibility and accountability to ensure all deliverables related to project or IMAC activity are performed and completed on time, to maximum standard/certification and without deficiency
• Expedient and effective deficiency management and resolution control
• Identify and escalate any on situation or obstacle(s) that pose a risk to rollout fidelity, or on site issues preventing or delaying bring live of unit
• Real-time data management tracking of activities related to all project or IMAC deliverables; includes (but is not limited to) – tracking and monitoring of schedules, billing, expedites, cancellations, reschedules and costing data
Provide notification of ship date for ordered equipment and committed delivery date to
Track orders, provide notification of any changes to planned delivery date and/or expedite when necessary
Have unit staged in warehouse if requested
Receive request with requested scheduled date for bring live or upgrade of units as well as order number from Sales Team
Agree on scheduled installation date and times with NCR territory manager and customer and create CE work orders
Maintain and execute rollout schedule
Assign CE to work order as designated by TM
Page work order to CE with all install/bring live documents required
Day of Install/Bring live
Monitor work order on day of to make sure CE is dispatched to site
Monitor status of install
Single point of contact for CE escalation for on site issues
Provide support and issue escalation for CE
Provide customer with status update of install
Advise customer on completion status
Prepare and submit billing request with required detail and backup
2-5 years of business experience related to project coordination or working towards or enrolled for PMP certification
College or University degree is preferred
Bilingual (English and Canadian French) is an asset, but not necessary
EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!