NCR Ciena Practice Manager in USA, Georgia

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

TITLE: Ciena Practice Manager

LOCATION: USA, Virtual (Georgia, Virtual)


  • Position will provide management, solution expertise and thought leadership in the implementation of the physical and logical solutions for selected Public Sector customers; Role will also ensure that new solutions preserve architectural integrity and consistency with approved standards and strategies

  • Required to manage a technical team that develops, deploys, and maintains IT solutions for Public Sector customers

  • Identify resources needed, assigns individual responsibilities, and tracks for successful completion of tasks

  • Provide expertise and thought leadership to create solutions that provide appropriate levels of performance, scalability, reliability, and cost efficiency

  • Participate in customer facing activities such as presentations and technical discussions; Ensure that all solutions comply with customer's contractual requirements

  • Research and communicate industry trends; Serve as a subject matter expert for selected products and technologies and manage the strategic roadmaps for these products and technologies

  • Manages and directs the support infrastructure and delivery of software maintenance and subscription services

  • Understand market requirements and competitive practices and communicate to marketing to be included in SWM offers; Monitors SWM renewals and insures sales has the information to complete the transaction

  • Support deployment of the web based support system into the area of responsibility

  • Continue to review and improve analysis of business processes, objectives and strategic direction in resolving opportunities within the business

  • Participate as Subject Matter Expert as a representative of North America in overall business planning and processes to develop a cohesive service delivery; Ensure reuse of knowledge, processes and service offers across the business

  • Responsible for the integration of enterprise-wide knowledge creation processes, as well as identifying and implementing standards, data requirements, information and tools

  • Supports other project teams outside of geographic area; Leads business development and engagement teams locally; Manages projects requiring innovative business solutions and new technologies

  • Contributes to new technology and methodologies for BU professional Services

  • Constructs and leads engagement teams to design integrate and implement advanced solutions

  • Independently executes the Project Plan using GlobalPM Methodology

  • Develops recommended resolutions to issues that are escalated to Management or Program Manager


  • Bachelor’s Degree in a related field

  • 8+ years of related experience

  • Experience developing global enterprise solutions that deliver high levels of availability and performance

  • Strong problem solving & analysis skills

  • Strong written and verbal communication skills

  • Advanced MS Office (PowerPoint, Visio, Excel, Word) skills

  • Ability to understand systems and processes in order to maximize efficiency


Master’s Degree preferred

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!