NCR Delivery Coordinator in Cyprus

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

TITLE: Delivery Coordinator

LOCATION: Cyprus

GRADE: 9

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Order processing; ERP system transactions referring to order placement / receipt / delivery.

  • Acts as the single point of contact for order fulfillment issues at point of order and after order submission; Acts as single point of contact for matters related to shipments/ imports /deliveries.

  • Interfaces with the Scheduling and Shipping Teams to ensure on-time shipment and delivery of all hardware and software products associated with a customer order.

  • Monitors HW/SW staging activities to assure on time delivery and revenue.

  • Updates the necessary fields in ERP [Schedule Arrival Date / Promise Date] related to order fulfillment metrics;

  • Processes and co-ordinates order changes such as cancellations, add-ons, product reconfigurations, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicates changes and monitors impacts;

  • Owns revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure and in line to supply availability; Escalates, as appropriate, any issue that may impact expected revenue date.

  • Balances delivery expectations with delivery capabilities

  • Controls HW/SW inventory accounts; Performs quarterly CF audits and annual physical stock counts or as appropriate; Monitors inventory aging and ensures policy compliance.

  • Coordinates the TP Warehouse and Logistics vendor agreements.

  • Participation in weekly OLK/LOS and Revenue Assurance meetings.

  • Strives to delight customers with existing and innovative techniques.

  • Follow global processes and procedures utilizing call management tools and or improvisation

  • Proactive engagement with Account Support

  • Execute continuous improvement on quality and compliance to processes.

  • Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately.

  • Record Keeping [customer orders / agreements / revenue documentation] and ensures records are available for audit purposes.

  • Reporting [Inventory reports / Revenue reports / WEEE recycling]

  • Reviews and coordinates Letter of Credits

  • Export Compliance screening for MEA and appropriate record keeping / communication and cooperation with Law and area FIN Controller.

BASIC QUALIFICATIONS:

  • BSA Bachelor Degree

  • 1-3 years of related experience

  • Knowledge of MS Office and computer software suites (ERP)

  • Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management

  • Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives

  • Demonstrates a sense of urgency for customers

  • Applies functional expertise to improve financial and operational results, and customer satisfaction measurements

  • Ability to identify and remove obstacles to ensure organization results are achieved

  • Completes job assignments with minimal supervision

  • Competent in prioritizing work and meeting deadlines

  • Team player with organizational skills

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!