NCR Business Analyst in United States

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

You will be responsible for:

Requirements Analysis

  • Gather customer requirements, conducts analysis on high-level requirements.

  • Provide retail industry knowledge to business and technical team members.

  • Evaluate proposed change requests to existing solutions to identify potential adverse impact.

  • Ascertain that newly implemented/ revised solutions and supporting process are meeting end-user requirements and business objectives.

  • Conduct gap analysis against a new market opportunity.

Solution Design

  • Acquire an in-depth product knowledge.

  • Participate in solution design sessions; effort and planning estimation.

  • Create high-level design documents, logical business rules, epic writing and low-level user stories.

  • Conduct capability assessment and help set right expectation to stakeholders.

Deployment

  • Understand and work on agile projects.

  • Assist with documentation preparation and review for release distribution.

  • Validate new functions developed against approved requirements.

  • Utilise analytical skills, problem solving capabilities and in-depth solution knowledge to conduct configuration and readiness for deployment.

Defect Analysis

  • Analyse defects and provide suitable solutions.

  • Help develop testing requirements and plans to validate application changes and supporting business processes.

Stakeholder Management

  • Work closely with clients, Chief Product Officer, other business analysts, developers and testers in analysis and validation of business requirements.

  • Maintain client relationship to ensure customer satisfaction.

  • Work with team members, in different time zones.

Qualifications:

  • BS or MS degree in a technical discipline or equivalent experience in an IT-related field.

  • Experience in conducting requirements analysis, technical investigation and troubleshooting.

  • Experience with technical writing including solution design documents, business rules and user stories.

  • Experience working with issue management tools like Jira, TFS or Salesforce.

  • Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.

  • Ability to work effectively as part of team, while often working independently and with little direct supervision to accomplish goals.

  • Ability to recognize high-level opportunities for improvement and change.

  • Ability to assimilate and apply new job related information in a timely manner.

Highly desired qualifications:

  • Experience working in an agile project environment.

  • Experience working on customer-facing projects.

  • Experience working in retail and/or professional services.

  • Demonstrates appropriate Retail POS products knowledge.

  • Experience working with Microsoft SQL, .NET, IIS, Web Services.

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!