NCR Guru Help Desk Agent in United States

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Title: Customer Engineer Specialist

Location: Fort Worth Texas

Grade: 10

Position Summary & Key Areas of Responsibility

The Customer Engineer Specialist performs routine assignments as required for an entry level professional role; typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental electrical theories, basic principles of computer technology and troubleshooting concepts. At this level, a CE must be an expert in all technical aspects of all NCR systems and processes and be able to diagnose POS, computer systems and ATMs either remotely or onsite.

Key Responsibilities and Job Responsibilities

  • Integrates established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.

  • Applies professional judgment and successfully analyzes and applies quantitative data and information.

  • Screens, categorizes and resolves data integrity issues.

  • Possesses and develops strong project management skills and success.

  • Completes business/district-specific training (i.e. T&T training) as prescribed by manager and demonstrates to apply learnings Acts as regional champion for special projects.

  • Serves as technical expert for escalated problems within a district.

  • Provides remote support via triage line (level 2).

  • Provides onsite support for equipment.

  • Coordinates/cooperates well with and gathers information from a wide range of sources, which may include internal business units or third-party vendors, to address and resolve work issues including:

  • Analyzing Logs

  • Document issues and resolutions

  • Working with engineering to develop a plan of action

  • May serve as a mentor in one or two product domains or customer specialties.

  • Project/Program Management.

  • Works on multiple projects or a project with global scope. Owns the overall management of the project, coordinating resources across organizations, managing timeline, and meeting deadlines

  • Delivers quality results

  • Complies with NCR policies, the Company’s Shared Values and Code of Conduct, requirements to ensure accurate timekeeping and records of hours worked, and the Company’s Fleet policies and requirements, which include, but are not limited to, NCR’s requirements for safe driving.

  • Willingness and ability to work flexible schedules, which will include night and weekend shifts, and to perform overtime work upon management request or need.

  • Ability to work virtual rather than in an office.

  • Some travel within the U.S. is required.

Basic Qualifications

  • High School Diploma or GED

  • Must be a local candidate (this position is not eligible for paid relocation)

  • Must be authorized to work in the U.S.

  • US Candidates must be at least 21 years of age

  • Must have a valid driver's license and driving record that satisfies NCR fleet requirements

  • Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen

  • Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion

  • Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time

Preferred Qualifications

  • CompTIA, N+ Certification, A+ Certification

  • Bachelor’s Degree

  • ATM Experience is a Plus

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!